Differentiate between a firm's intended, realized, and emergent strategies.
What will be an ideal response?
Top-level executives design an intended strategy-the outcome of a rational and structured, top-down strategic plan. An emergent strategy describes any unplanned strategic initiative undertaken by mid-level employees of their own volition. If successful, emergent strategies have the potential to influence and shape a firm's strategy. A firm's realized strategy is generally a combination of its top-down strategic intentions and bottom-up emergent strategy.
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The key figures in calculating the lifetime value of a consumer or set of consumers are revenues, costs, and retention rates
Indicate whether the statement is true or false
The authors of the Business Analytics: Data Analysis & Decision Making text use spreadsheet modeling, particularly Excel spreadsheets, where the essential elements are entered for further analysis.
Answer the following statement true (T) or false (F)
Services are characterized by four key characteristics. Name and describe these four characteristics
What will be an ideal response?
__________________ exist for long periods of time and can become a permanent part of the organization.
A. Committees B. Participative teams C. Cross-functional teams D. Task forces E. Problem-solving team