The natural biological nature of humankind towards self-preservation is:

a. altruism
b. selfishness
c. self-awareness
d. survival


Ans: B

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In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels

Indicate whether the statement is true or false

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In Harrison v. Benchmark Electronics, a temporary employee was asked by his supervisor to apply for the job as a permanent worker. He did so, and took a pre-employment drug test, which was positive. The Medical Review Officer, upon learning that the applicant had epilepsy, and his drugs were legally prescribed, cleared him to be hired, but his supervisor, who sat in on the Medical Review meeting,

fired him. The court ruled that: a. employers are permitted to make pre-employment medical inquiries prior to a conditional offer of employment b. non-disabled applicants are not protected from pre-employment inquiries under the ADA c. the firm had a legal right to ask questions about the drug use, but not to inquire about disability pre-employment d. because the applicant had tested positive for drugs, the employer could lawfully proceed to ask questions regarding disability prior to making a conditional offer of employment

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An important lesson from the Black Monday Crash of 1987 and the tech crash of 2000 is that

A) factors other than market fundamentals affect stock prices. B) the strong version of the efficient market hypothesis, that stock prices reflect the true fundamental value of securities, is correct. C) market psychology has little if any effect on stock prices. D) there is no such thing as a rational bubble.

Business

Answer the following statements true (T) or false (F)

1. RFM stands for Regency, Frequency and Monetary. 2. The evolution of CRM is reporting, analyzing and predicting. 3. CRM is a technology based on the premise that those organizations that understand the needs of individual customers are best positioned to achieve sustainable competitive advantage in the future. 4. The business world is shifting from customer focus to product focus. 5. The Internet can completely replace the phone and face-to-face communications with customers.

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