The Supreme Court of California in Greenman v. Yuba Power led in adopting a general rule:
a. imposing strict liability in tort
b. making the consumer prove the manufacturer's negligence
c. allowing protection for manufacturers who did not warrant perfection of their products d. of strict liability in case of express warranty of safety
e. none of the other choices
a
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A market segment is a set of consumers or businesses with distinct characteristics
Indicate whether the statement is true or false
Mark lived in Kingston Ontario and purchased a Kleen Kar franchise for $80,000
A month after he bought the franchise he realized that the franchisor had failed to disclose most of the key information required under the Ontario law regulating franchises and had lied about key facts. Mark soon discovered Kleen Kar was almost bankrupt and the owners had been jailed previously for fraud. As a result Mark A) could sue the franchisor's officers and directors personally B) can have the contract rescinded C) can get back his $50,000 and related costs D) all of the above E) can do nothing as he should have investigated more carefully before he bought the franchise
According to the “overrationalized view of organizational life” critique of bureaucracy,
a. business schools trained future leaders primarily in terms of technical skills, such as accounting and finance b. organizations tended to devalue jobs that dealt with emotions c. employees who were supposed to provide emotional support to clients or to other employees were judged more by their performance of routine technical tasks than by the effectiveness of their emotion-related work tasks d. all of the above
Which of the following is NOT one of the goals of the Baldrige Quality Award?
a. making quality a national priority b. disseminating best practices across the United States c. lowering production costs across the country d. contributing to the economy as a whole