A claim message should close with a clear statement of what you want done (a refund, replacement, or credit to your account, for example)

Indicate whether the statement is true or false


True

Business

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Viral marketing:

a. is the voluntary passing of messages to friends b. uses technology such as e-mail, mobile messaging, and Web 2.0 tools c. is a subset of buzz marketing d. involves marketers seeking out trendsetters in particular areas to "talk up" the product e. all of the above

Business

Identify a potential problem associated with diversity.

A. It limits idea generation. B. It tends to cause a lack of cohesion. C. It tends to increase groupthink. D. It deteriorates customer relationships.

Business

A firm's operating cash flow (OCF) is the cash flow it generates from its normal operations: producing and selling its output of goods or services

Indicate whether the statement is true or false

Business

A person who is risk averse prefers to hold assets that are more, not less, risky

Indicate whether the statement is true or false

Business