In what circumstances should you choose traditional oral communication for your message?
This form of communication is rich rather than lean, allowing people to develop trust and judge credibility. It also allows two-way communication, so it is appropriate for situations in which the audience might need to ask questions. It is the best choice for building relationships.
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One way to ensure that the parties discuss all available information is to monitor ________ norms, which reflect the way the group engages in sharing and evaluating the information that is introduced.
Fill in the blank(s) with the appropriate word(s).
Qualified dividends are taxed at the same rate as ordinary income.
Answer the following statement true (T) or false (F)
When consumers use online sites to compare models and brands of products and click for more technical information, companies gain information about ________.
A. self-reported data B. buying patterns C. competitors' prices D. which product attributes consumers consider most important E. market research
Constructing messages saying no to emotionally involved receivers is a challenging communication task. Which of the following is the best advice for this task?
A) Use the refusal-before-reason pattern to present the information artfully. B) Place blame where blame is due, including on the customer if he or she is responsible. C) Avoid offering resale information because it may weaken customer confidence. D) Use neutral, objective language to explain the reason the claim is refused.