A new mother says to the nurse, "It really hurts me to breastfeed. I think I should wean my baby." The nurse responds, "If I understand you, it hurts when you breastfeed
Tell me how and when it hurts." This response best represents which criterion of successful communication?
a.
Appropriateness
b.
Efficiency
c.
Feedback
d.
Flexibility
ANS: C
A
Appropriateness relates to whether the reply fits the circumstances and matches the message.
B
Efficiency means using simple, clear words that are timed at a pace suitable to the patient.
C
The nurse seeks to clarify the hurt before intervening further.
D
Flexibility means the message is based on the immediate situation and not preconceived expectations.
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