________ is the art of manipulating people into breaking normal security procedures or divulging confidential information
A) Password munging
B) Shouldersurfing
C) Social engineering
D) Astroturfing
C
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The ________ is a process of formally identifying expectations associated with a role.
A. role carve-out B. role overload C. role analysis technique D. role playing method E. role enrichment
To soften the blow of a negative response in a direct message, what should the writer include in the body of the message?
A) Specific identification of the negative news B) The option to seek other solutions C) Specific reason that lead to the decision D) As much detail as possible E) Emphasize how the decision can benefit the audience
Jake is working for a global consulting firm and will be writing letters to intercultural audiences around the world. What is the best advice you can give him?
A) Always use a direct approach to make your letters as clear as possible. B) Use your own format and style so that all your letters are consistent. C) Send letters to lower-ranking employees to avoid offending higher-ranking employees. D) Replace two-word verbs such as put off with clear single words such as delay.
Business intelligence (BI) systems have five standard components called hardware, software, data, procedures and people.
Answer the following statement true (T) or false (F)