Stock dividends and stock splits both increase the number of shares but add nothing to the value of the company
Indicate whether the statement is true or false.
Answer: TRUE
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Answer the following statements true (T) or false (F)
1. People in closed-culture organizations respond better to customer needs. 2. Folkways are the habitual ways in which organizational members act or think, without reflecting on them. 3. Leaders in successful hospitality organizations stress a difference between top management and line-level employees and do not provide easy two-way communications. 4. Only walking around allows hospitality managers to see whether the quality of guest experiences is up to standard.
Which of the following needs in Maslow's hierarchy is generally satisfied last?
A) physiological B) social C) esteem D) self-actualization E) safety
One of the main factors in the context of SERVQUAL model is tangibles, which will NOT be reflected by the following factor(s):
A. All of the responses affect the reliability factor B. Ease of use C. Content quality D. Price E. Security
Priyanka is the CEO of Stamp Manufacturing. She believes in measuring the quality and service that Stamp provides against that of her competitors. This is best described as ________.
A. lean manufacturing B. benchmarking C. critical path analysis D. quality assurance E. standardization