What are some of the steps you should take to ensure the success of an interview?
What will be an ideal response?
• Prepare in advance, anticipating what the interviewer is likely to ask, and what the ultimate public the interviewer will reach would likely want to know.
• Try to relax and go for rapport.
• Be brief, concise, and to the point.
• If you don't know something, say so.
• If the information you don't know is considered important by the interviewer, find out the answer and deliver it by the time you promised you would so the interviewer has ample time to use the information.
• If you state a generality, back it up with specifics.
• Avoid at all costs going off the record.
• Be upright and honest.
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Indicate whether the statement is true or false
Which of the following refers to the number of different people or households exposed at least once to a medium during a given period of time?
A. exposure value B. message weight C. reach D. audience span E. frequency
A salesperson who is ready to answer the question "Does the company repair and maintain its sold products or does the company send them to a third party?" can effectively solve _____.
A. administrative issues B. market regulation issues C. management issues D. service issues E. promotional issues
The old cliché "Service with a smile" recognizes the fact that
A. smiling is contagious. B. services are perishable but a smile is forever. C. service providers should smile and not think. D. service providers need to be pleasant even if the customer is not. E. life is too short to be ugly.