Conflict tactics are communication behaviors which serve to escalate conflict, not to reduce or avoid it
Indicate whether this statement is true or false.
Answer: F
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Amber's team leader points out several areas for improvement during her annual performance review. Rather than asking how she can improve, Amber insists: "I'm doing a good job and you know it
Why are you picking on me?" Amber's behavior illustrates a listening barrier known as A) defensiveness. B) rapid thought. C) contextual barriers. D) gender clash. E) preoccupation.
In the text, the concept of “repeatability” means
a. Making every ad look the same in a campaign b. Using the same ideas for TV commercials and print ads c. Using common elements to create a series of ads or commercials that convey the same brand message d. Repeating the same ad to increase frequency
The process of selecting words, images, and other forms of communication that will form a message is known as
A) channeling B) decoding C) encoding D) translating E) message selection
Named after a classical painting technique, the term ________ refers to the use of contrasting areas of lightness and darkness to create compositional effects
A) fresca B) chiaroscuro C) focaccia D) cinecitta