The Homestead Strike of the Iron and Steel workers in Homestead, PA is representative of the struggle in the late 1800s between worker control over their own working conditions and management's right to unilaterally establish working conditions.
Answer the following statement true (T) or false (F)
True
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Customers are likely to put up with poor-quality products only if your organization is
A. underperforming in innovation. B. using computerized customer service. C. the only one of its kind. D. in a very competitive industry. E. lacking strong environmental policies.
Which of the following best defines prohibitions?
A. The perceptions that customers have when they contact an organization or service provider about the kind, level, and quality of products and services they should receive. B. Alternatives offered by service providers when an original request by a customer cannot be honored because of such restrictions as governmental statutory regulations, unavailability of products, or inability to perform as requested. C. Local, state, or federal regulations that prevent a service provider from satisfying a customer's request even though the provider would normally do so. D. A service strategy in which service providers strive for excellent customer service and satisfaction by doing more than they say they will do for the customer or exceeding customer expectations.
A computer operator was in a hurry and accidentally used the wrong master file to process a transaction file. As a result, the accounts receivable master file was erased. Which control would prevent this from happening?
a. header label check b. expiration date check c. version check d. validity check
A ________ is a business that is owned by only one person.
Fill in the blank(s) with the appropriate word(s).