According to the text, which of the following are the most common statistical designs?
A) factorial designs
B) multiple time series designs
C) posttest-only control group designs
D) one-shot case studies
E) regular matrix design
A
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Answer the following statements true (T) or false (F)
1. The “wow” word of mouth can be just as valuable or even more valuable than negative word of mouth because it can be used as testimonials on the company’s website. 2. Service failures can be turned into service wows due to a positive service recovery and eventually those guests could be turned into evangelists. 3. Yellow and black flags is a system designed for airlines to notice possible service failures and to assign them yellow for caution, possible failure, and black for eminent failure. 4. Employees should be encouraged and even rewarded for soliciting and reporting service failures even if they are their own failure.
Validation is the assurance that online customers or trading partners cannot falsely deny their purchase or transaction
Indicate whether the statement is true or false
What type of integrity constraint does not allow someone to create an order for a nonexistent customer?
A. Relational integrity constraint. B. Business-critical integrity constraint. C. Information-critical integrity constraint. D. None of the above.
A well-designed ecommerce Web site will make up for any other features that the site is lacking
Indicate whether the statement is true or false