Derived service expectations occur when customer expectations are driven by another person or a group of people.
Answer the following statement true (T) or false (F)
True
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What are customer relationship management programs?
What will be an ideal response?
The term greenwashing refers to ______.
A. a superficial claim to green practices B. painting objects green as a way to demonstrate commitment to sustainability C. a genuine commitment to sustainability D. a genuine commitment to environmental conscientiousness
After need recognition, a business develops ________ that suppliers might use to develop their proposals.
A. product specifications B. initiator instructions C. focal alternatives D. determinant attributes E. derived demand
While horizontal analysis examines one item over many time periods, vertical analysis examines many items in the same interval of time.
Answer the following statement true (T) or false (F)