Working with customers calls for "emotional labor." This term means that:
A)
employees need to vent their frustrations.
B)
boring, repetitive work makes people more emotional.
C)
we may be required to display emotions that are not exactly what we are feeling.
D)
getting mad at customers is normal and to be expected.
C
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Which of the following is an example of a common noun?
A. Teachers B. The Nile C. Mr. Burton D. Buddhism
In Japan, people often are hired based on what they can do for the firm in the short run because many of them eventually will quit or be downsized.
Answer the following statement true (T) or false (F)
A lawsuit charged a mortgage lender with racism because it allegedly charged African-American borrowers higher rates than other borrowers. News of the lawsuit was reported by the wire service, and it appeared in several newspapers. This is an example of
A. negative publicity. B. sales detraction. C. cause selling. D. bait-and-switch advertising. E. negative advertising.
CAT 5e and CAT 6 wiring can carry Ethernet traffic 100 meters up to ________
A) 10 Mbps B) 100 Mbps C) 1 Gbps D) 10 Gbps