Due to service _____, services cannot be stored, warehoused, or inventoried.
A. tangibility
B. variability
C. intangibility
D. perishability
E. heterogeneity
Answer: D
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IKEA employees are inspired to work hard by an anecdote from their Swedish founder, Invar Kamprad, who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. Then one day he got an alarm clock. "‘Now by jiminy, I'm going to start a new life,' he determined, setting the alarm for twenty to six and removing the ‘off button.'" Invar Kamprad is an example of a(n)
A. trend. B. fable. C. hero. D. urban legend. E. key employee.
Alfrieda purchased an ownership interest in a corporation. This gives her the right to use the equipment owned by the corporation, as long as her usage does not interfere with the normal operation of the business.
Answer the following statement true (T) or false (F)
Xo = xt + xs + xr
In the true score model shown above, XT represents ________. A) random error B) the observed score or measurement C) the true score of the characteristic D) systematic error
Prior contact with the buyer is essential in the problem-solution method.
Answer the following statement true (T) or false (F)