Discuss the challenges of understanding the applicability of OD and practicing OD are especially challenging in a global environment.
What will be an ideal response?
Answer may vary, but key concepts to include from the chapter are: (1) Culture-bound theory and practice; (2) Evaluation is difficult; (3) Variation in meaning; (4) Hidden assumptions about monolithic practices and values; (5) Cultural generalizations and the prediction of behavior; (6) Culture variation and change.
You might also like to view...
Discriminant/logit analysis is similar to regression and ANOVA in which of the areas stated below (Table 18.1 in the text)?
A) nature of the dependent variables B) nature of the independent variables C) both A and B D) none of the above
Answer the following statements true (T) or false (F)
1. Space to expand is a critical success factor associated with the decision to locate in a particular region. 2. Proximity to raw materials is a critical success factor associated with the decision to locate on a particular site. 3. Fixed costs are those costs that remain constant regardless of the volume produced. 4. A contributor to distribution costs is the quality of the product shipped.
In which of the following situations is the cross-functional challenge likely to be the greatest?
A. a firm selecting employees for Six Sigma quality training B. a firm's decision to obtain its raw materials from a new supplier C. an advertising campaign that has been developed based on another successful advertising campaign and is targeting a similar audience D. a quality control department that has been formed by selecting the most experienced employees of a division E. a company's plan to diversify operations by entering a new industry
The 25th Hour Inc. is a business that runs errands for people. Its employees have been called in to care for a toddler when her mother went into labor, to buying groceries for a mother who wanted to attend her child' soccer game, and to decorate for parties. If any customer is not completely happy with the service The 25th Hour provides, its employees are told to immediately refund the customer's money (less any expenses) as soon as the complaint is made known. This sort of service recovery policy helps to narrow provider ________ of the gaps model of service quality.
A. Gap 1 B. Gap 2 C. Gap 3 D. Gap 4