Effective interviewers are skilled at _____, or repeating key words and phrases back to their clients to ensure the clients that they have been accurately heard.
A. verbal tracking
B. eye contact
C. developing positive relationships
D. quieting themselves
A. verbal tracking
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Restaurants whose menus feature a broader variety of choices often find that
a. their patrons will be more likely to try a different entree each time they come to the restaurant. b. this change will guarantee significantly increased business. c. this change will guarantee significantly decreased business. d. their patrons will be more likely to order from a smaller number of familiar choices.
The demonstration by Jane Elliot with blue-eyed and brown-eyed children suggests that an effective way to generate conditions of prejudice is to
a. require persons to compete for scarce resources. b. intermingle two diverse groups with each other. c. produce inequalities in power, prestige, or privileges. d. demand that members of two groups cooperate to achieve a common goal.
Ta'Nisha, a regular smoker, is trying to quit. When she goes to bars or outdoor cafes where others are smoking, she finds the craving for a cigarette too strong to resist. Simply by avoiding bars and cafes that allow smoking, Ta'Nisha has found it easier to quit smoking completely. This example uses principles of
A. skill learning. B. overlearning. C. stimulus control. D. punishment.
The sensory receptors that transduce sound waves into electrical signals to be transmitted to the brain are called _____
a) hearing cells. b) cochlear cells. c) inner ear cells. d) hair cells.