A corporation has no constitutional protection against unreasonable searches and seizures
a. True
b. False
Indicate whether the statement is true or false
False
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When distributing reports and proposals electronically, why is it preferable to send documents as PDF files instead of word-processor files?
What will be an ideal response?
Win-back rate indicates:
A) the percentage of customers in group that were obtained at the same time who are still customers. B) the probability of a customer being active or purchasing in a given time frame. C) expected length of time a customer will remain active. D) customers who return who had previously defected.
Which is true about overall satisfaction surveys?
A. They are not useful to identify areas of improvement and areas where the service desk is performing well. B. They are typically performed within twenty-four to forty-eight hours after the service desk analyst closes an incident. C. They are typically conducted monthly, depending on the number of service requests and incidents handled by the service desk. D. They are typically used to measure customers' satisfaction with the entire IT organization rather than just the service desk.
Which of the following competitive strategies is least profitable?
a. differentiation b. cost leadership c. confrontation d. price fixing