According to PMI's "Code of Ethics and Professional Conduct", project managers should exhibit all of the following behaviors EXCEPT:
a. authority - exert economic and political power
b. fairness - make decisions and act impartially
c. honesty - understand the truth and act in a truthful manner
d. responsibility - take ownership for decisions
A
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The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers
a. customer relationship management (CRM) systems b. customer self-service (CSS) software c. sales-force automation (SFA) software d. sell-side systems
Which theory of attitudes states that people are motivated to take action to resolve inconsistencies between attitudes and behaviors?
A) Theory of cognitive dissonance B) Self-perception theory C) Social judgement theory D) Balance theory
Which of the following is an essential element in adapting your résumé to each position being applied for?
A) List all skills and abilities possible. B) List references that can support your claims. C) Use the same terminology as the employer uses to describe accomplishments. D) Use standard language that will generate results when on an applicant tracking system. E) Use visual elements to highlight areas of interest to the employer.
Colgate-Palmolive replaced its brand management structure with a product category management structure. A manager who had once managed Colgate toothpaste now manages all of the company's dental products
Under Colgate's new system, a product category manager would have ________. A) profit and loss responsibility for all dental products B) completely different duties than the brand manager had C) less direct authority to achieve goals D) no authority over functions, other than marketing, that affect dental products E) no authority over international dental product sales