The difference between the total time available and the total time used to complete a process is known as ______.
a. cycle time
b. flow time
c. idle time
d. balance efficiency
c. idle time
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Michael Porter defined the Five Forces Model and the potential pressures that can hurt sales. Which of the following is not one of the potential pressures that can hurt sales?
A. Suppliers can drive down profits by charging more for supplies. B. Competition can steal customers. C. Substitute products can steal customers. D. New market entrants can steal potential investment capital.
2. Good customer service flows from the managers (top) to the workers (down), who then bring that service to their customers (inside–outside)
Indicate whether the statement is true or false.
Limitations refer to boundaries imposed outside the control of the researcher, such as time limit and budget
Indicate whether the statement is true or false
Jason just completed an advertising campaign for a new dog shampoo, and he wants to know if it generated consumer awareness. What method should he use to evaluate it?
A. demand analysis B. promotion evaluation C. sales forecasting D. advertising effectiveness study