Which one of the following is a false statement regarding biodata forms?
A. The form can list the qualifications the job holder is expected to possess.
B. The same questions appear on the biodata form used throughout the organization.
C. Applicants' forms are scored to determine how one applicant compares with another.
D. The questions asked on the form must have job relevance.
B
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Joseph Juran defined quality as "fitness for use," which means that
A. a product or service should be priced competitively. B. an organization should produce products that will help customers stay healthy. C. companies should focus on products that help the community. D. products should be very durable. E. a product or service should satisfy a customer's real needs.
Wesson Company sold 10,000 units of its only product in the first half of the year. If sales decrease by 15% in the second half of the year, which cost will not change?
A. Factory supplies. B. Sales commissions. C. Direct materials. D. Depreciation on equipment. E. Direct labor.
A strategy of cultivating high-frequency advertising at a low cost can improve
A. rate of trial. B. frequency. C. reach. D. revenue per ad dollar. E. duration.
Tommy, engineering manager at APC Systems, Inc., is struggling to maintain a competitive advantage in APC's marketplace. He wants to hire and retain the best staff that he can, but the best staff command high salaries. Tommy knows that high staff salaries can erode his company's profitability. But passing along these higher costs to his clients means they will start doing less business with higher-priced APC and more business with Tommy's lower-priced competitors. Tommy is struggling to
A. provide quality service. B. collaborate. C. achieve zero defects. D. be technologically innovative. E. be cost competitive.