ValuTech offers a comprehensive training and mentoring program to its employees who are members of a protected class in order to provide them with more opportunities for advancement. ValuTech is engaging in
A. diversity management.
B. affirmative action.
C. reverse discrimination.
D. workforce utilization.
Answer: B
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Results from a meta-analysis based on a data set that comprises 137 program evaluations from 19 countries indicated that ______ seems to make a difference in the program’s effectiveness.
a. contextual factors b. program type c. resources invested d. political alignment
“Providing guidance and oversight while working to promote and recognize performance” is which of the following management functions?
a. Guidance b. Managing materials c. Supervision d. Monitoring
In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
A) automation. B) standardization. C) tight quality control. D) removing some services. E) customization.
Using LPT priority would result in what sequence for Jobs A, B, C, and D if their process times are 4, 6, 5, and 2 respectively?
A) ABCD B) DCBA C) DACB D) DABC E) BCAD