Which of the following would most likely help Gail prevent post-sale problems?
A) sending e-mails to other university groups referred to her by the client
B) scheduling regular account reviews to assess the client's satisfaction
C) asking the client to call her assistant with any questions
D) submitting bills quickly to insure quick payment
E) re-defining her service and product strategy
B
You might also like to view...
The marketing cost of retaining customers is much higher than the cost of replacing them
Indicate whether the statement is true or false
A larger unit volume allows for production and purchasing economies that lower the per-unit manufacturing cost of a product, thereby creating a scope effect
Indicate whether the statement is true or false
A partnership is an accounting entity separate and apart from its owners
Indicate whether the statement is true or false
Tort liability is civil liability that is voluntarily assumed
a. True b. False Indicate whether the statement is true or false