How long is the typical free look period for Long Term care insurance policies?
20 days
30 days
40 days
50 days
Most Long Term Care policies require a 30-day free look period.
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How can co-production improve the guest’s perception of the service quality?
a. Guests experience a sense of pride in having created something. b. Guests are less likely to blame the company for something they co-produced. c. Guests can tailor the service to their personal tastes and preferences. d. Guests can rate service on comment cards.
A company purchased a weaving machine for $190,000. The machine has a useful life of 8 years and a residual value of $10,000. It is estimated that the machine could produce 75,000 bolts of woven fabric over its useful life. In the first year, 15,000 bolts were produced. In the second year, production increased to 19,000 units. Using the units-of-production method, what is the amount of accumulated depreciation at the end of the second year?
A. $48,133. B. $81,600. C. $45,600. D. $23,750. E. $86,133.
MNC diversification into new territories is more likely to occur when:
a. Firms possess high endowments of intangible resources such as knowledge b. Firms are in information-intensive industries seeking intangible resources such as knowledge c. Firms’ top management teams have an elite education, low average age and great international experience d. All the above
Scenario 1.2 Use the following to answer the questions. Paws and Claws Hotel is a full-service pet salon and boarding kennel. Paws and Claws has an interactive website where customers can directly book a grooming appointment, obedience class, or overnight accommodations for their dog or cat. Paws and Claws has several unexpected services, such as a 600-square-foot swimming pool, complete with slide and dog-friendly graduated steps to help them exit the pool. Customers can also drop their dog or cat off each morning for pet day care. Paws and Claws has a pick-up and delivery service, webcams in every kennel so that pet families can view their pets while away, and pet "furniture" so that the cats and dogs can lie on sofas just like at home. Paws and Claws is also open 24 hours a day, 365
days each year so that customers can pick up their pet at any time. The cost for an overnight stay at Paws and Claws averages $50, compared to competing kennels at about $30. The day care costs are $25 for either a dog or cat. The majority of Paws and Claws' competitors don't offer the day care service, and require a two-day minimum for overnight stays. Informal discussions with customers led to the addition of pet day care and 24-hour hours of operation. Previously, Paws and Claws was more interested in competing based on its prices. Refer to Scenario 1.2. Paws and Claws' addition of unexpected services, pick-up and delivery, and 24-hour access while charging a higher price than its competition is best described as which type of value?? A. ?Value = monetary price - customer benefits. B. ?Value = customer costs - customer benefits. C. ?Value = customer benefits - customer costs. D. ?Value = customer benefits - monetary price. E. ?Value = customer benefits - time and effort.