Engaging in a conflict style that involves a willingness to communicate and address the needs of both parties generally results in an "__________" solution.
A. I lose, you lose
B. I lose, you win
C. I win, you lose
D. I win, you win
Answer: D
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Which element of communication is most effective when it is made audience-centric and not organization-centric?
a. Messages b. Channels c. Media d. Senders
Very frequently, the compromising conflict style is likened to the collaborating style. Why is that? Why should not it be the case?
What will be an ideal response?
Kahlil wove the story of his 72-hour unexpected stay at the airport throughout his speech on the importance of customer service. What type of supporting material did Kahlil use?
A. persuasion B. narrative C. opinion D. data
Anneliese is an HR manager at Fisher Corporation. OneFriday,she conducts a game for the employees, where she explains a situation that involves feelings and emotions. One person has to act out the given situation in a way that another employee is able to understand what type of emotion the first employee is exhibiting.In this scenario, how do the participants communicate emotions and feelings?
a. By sharing sense
b. By creating meaning
c. By making sense
d. By encoding feedback