Which of the following is NOT true about communication apprehension at work?

A) people who have high levels of communication apprehension tend to progress up the
hierarchy faster
B) high communication apprehensives were also shown to be less satisfied with their
occupations
C) people who have high levels of communication apprehension stay at their jobs is 50%
shorter period
D) high communicative apprehensive people are drawn to different than those of the
general public


A

Communication & Mass Media

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“I feel exhausted from fighting. I’m going to go do some work in the office,” says Tom to Sybill. Ten minutes later, Sybill opens the door and continues their previous disagreement. Tom and Sybill are exhibiting ______.

a. symmetrical escalation b. symmetrical withdrawal c. withdrawal–pursuit d. pursuit–withdrawal

Communication & Mass Media

Answer the following statement(s) true (T) or false (F)

1. Paraphrasing feelings of one disputant ignores the needs of the other disputant. 2. Reframing allows a mediator to take what is valuable from a disputant’s statement while reducing the “sting” of inflammatory words. 3. Pure content paraphrasing is best applied when disputants are emotionally upset. 4. Nonverbal communication is fairly easy to read once one learns the proper interpretations for behaviors (such as crossed arms mean that the disputant is angry or withdrawing). 5. Closure involves typing final agreements, briefing with superiors about the case, and destroying personal notes.

Communication & Mass Media

Malik is organizing his introduction for a speech on the

history of AIDS. Malik should start his introduction with a good attention-getter. Indicate whether the statement is true or false

Communication & Mass Media

IMC is different from mass marketing because

A) IMC targets mass audiences using databases B) mass marketing favors the use of new media C) IMC practitioners emphasize customer-preferred media D) A and B E) A and C

Communication & Mass Media