Satisficing is the practice of _____.
a. working at peak performance at all times
b. evaluating each alternative rationally
c. choosing a satisfactory rather than an optimum decision
d. changing a decision to stay on track with a set schedule
c. choosing a satisfactory rather than an optimum decision
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Two factors that you have to take into account to know your true customer satisfaction are _______
A) The 7/11 rule and the vocal minority B) The color of money and the value of repeat business C) The silent majority and the 11/4 rule D) The low cost of repeat customers and the cost of litigation
With the ignition off and the key out of the ignition, what should happen if a technician uses a screwdriver to gently push on the throttle plate in an attempt to open the valve?
A) The throttle should move and stay where it is moved and not go back unless moved back. B) The throttle should move closed, but not open further than the default position. C) The throttle should move, and then spring back to the home position when released. D) Nothing. The throttle should be kept from moving by the motor, which is not energized with the key off.