The (current) ultimate in terms of integrating data from a wide variety of sources that enables the organization to make better and faster production decisions is ______________________________ planning.
Fill in the blank(s) with the appropriate word(s).
enterprise resource
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Which of the following statements regarding customer satisfaction is true?
A) Very satisfied customers usually switch back and forth with competitors' products. B) Over 90 percent of dissatisfied customers lodge complaints. C) Very satisfied customers often buy higher margin products and extra services. D) Dissatisfied customers who complain cannot usually be retained. E) Satisfied customers are very loyal and buy in relatively large amounts.
Which of the following elements is not recognized on the balance sheet?
A) ?Equity B) ?Expense C) ?Liability D) ?Asset
The purposes of a defensive strategy do not include
A. decreasing the risk of being attacked. B. helping protect a competitive advantage. C. weakening the impact of any attack that occurs. D. pressuring challengers to aim their efforts at other rivals. E. increasing the risk of having to defend an attack.
The performance management approach that requires managers to keep a record of specific examples of good/bad performance is the:
A. behaviorally anchored rating scale. B. graphic rating scale. C. critical incidents method. D. ranking method. E. MBO method.