Which of the following is not one of the psychological factors that contributes to follower susceptibility to toxic leaders, as outlined by Lipman-Blumen?
A. fear of ostracism
B. fear of powerlessness to challenge a bad leader
C. knowledge of what inspiring leadership should feel like
D. need for membership in the human community
C. knowledge of what inspiring leadership should feel like
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Which of the following exemplifies a pure competitive market?
A) a market where many buyers and sellers trade over a range of prices rather than a single market price B) a market where a single firm controls the larger fraction of the market share C) a market where a few powerful firms control the larger fraction of the market share D) a market characterized by only a few large sellers E) a market where many buyers and sellers trade in a uniform commodity
Customer loyalty is defined as ________.
A. the likelihood that a customer becomes a buzz marketer B. increased individual customer margins, while offering the right products at the right time C. retention of satisfied and loyal profitable customers and channels D. the degree to which an individual will resist switching from one offering to another E. the total number of customers who purchase a product
Teams with higher collective ___________ have higher levels of motivation to perform, greater staying power when they encounter setbacks, and improved performance.
a. Potency b. Efficacy c. Intelligence d. Rewards
All of the following are customer service elements except?
a. Extra-transaction elements b. Pre-transaction elements c. Transaction elements d. Post-transaction elements