The clever wine shop owner held a tasting, accepted customer orders and payments, and then placed an order with the vineyard
Since he paid the vineyard after he received the shipment (and well after he charged his customers), his ________ time was negative.
Fill in the blanks with correct word
cash-to-cash
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You are a customer service provider. When the telephone rings, you should ________.
A. answer it quickly even though you are still eating lunch B. look over at a colleague and nod to them to answer it C. clear your head, focus on the telephone and answer professionally and cheerfully D. wait at least five minutes so the caller will know you are busy
Questions are a commonly used opener by salespeople because questions facilitate a discussion with the prospect.
Answer the following statement true (T) or false (F)
Delivery of a product or service to a customer is a function of the Marketing component
Indicate whether the statement is true or false
Ashley is an ineffective meeting participant, so during a meeting, she is likely to
A) study support material including e-mails during the meeting. B) stay to the end even if she has already contributed. C) use constructive nonverbal behavior. D) rely much more on intuition than data in defending her point.