Parker and Lee helped the Pennsylvania Railroad Company gain approval for a rate hike by ______.

a. using opinion leaders to gain public support
b. relying on scientific persuasion techniques
c. hiring lobbyists to draft legislation
d. establishing a corporate PR department


a. using opinion leaders to gain public support

Communication & Mass Media

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What has the U.S. Supreme Court said about ride-alongs in its ruling in Wilson v. Layne?

a. Police have absolute authority to determine who accompanies them on their official duties. b. Occupants and/or owners control access to private property and must grant permission to anyone not present to perform official duties. c. Ride-alongs are always illegal. d. Individuals clearly identified as nonofficials may participate in official actions on private property.

Communication & Mass Media

To improve your listening, the book suggests concentrating on the other person as a

communicator and as a human being. Indicate whether the statement is true or false

Communication & Mass Media

Most professional PR practitioners recognize that they and their organizations have ethical responsibilities to at least __________ different publics

a. 100 b. 25 c. 9 d. 10

Communication & Mass Media

Cognitive dissonance is the sense of mental discomfort a person experiences when new information conflicts with that person's attitudes, beliefs, values, or behavior

Indicate whether the statement is true or false

Communication & Mass Media