When asking for an adjustment from a company, what is being asked for?
A) The settlement of a claim
B) An opportunity to file a formal complaint
C) An opportunity to suggest how a product or service could be improved
D) A resolution to a problem before further steps are required
E) A discount on a product or service
Answer: A
Explanation: A) If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.
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