Employee performance evaluations can be grouped into two broad categories: those with a judgmental orientation and those with a ________ orientation.
A. remedial
B. training
C. developmental
D. reinforcement
Answer: C
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When drafting content for a website, which of the following will help improve the message?
A) Write a message for the internal, local audience. B) Start with general information and use embedded links to add depth and detail. C) Develop a concise, skimmable format. D) Use catchy headings and thought provoking summaries that lure readers further into the website. E) Use links that force readers to click through the web to find relevant data.
Time ______.
A. has an effect on all elements of management communication B. has an effect only on workplace productivity C. cannot be well managed in a meeting D. can be ignored in most small group meetings
Answer the following statements true (T) or false (F)
1. Placement describes where a product or service gets located in the marketplace. 2. According to the mutuality principle, marketers are obligated to sell products for the lowest price possible. 3. In the Robin Hood Effect, managers offer something extra to wronged employees. 4. All managers carry out some human resource functions. 5. Interactional justice is particularly important when selecting employees.
Once Mariko had carried her dry cleaning to the car, she took a minute to see if the cleaners had removed the stain from her wool skirt. The stain was still there, so Mariko took the skirt back to the cleaner. When Mariko showed the stained skirt to the cleaner employee, she shrugged and said, "I guess you want us to reclean the skirt?" Mariko responded, "Yes, please." The employee took the skirt, gave Mariko a dirty look and began sorting some items on the counter. The employee did not treat Mariko with:
A. Procedural fairness B. Situational fairness C. Interactional fairness D. Service equity E. Functional fairness