Lack of reciprocity in self-disclosure is
A) deferring to the one who wishes to disclose.
B) a natural balance.
C) important feedback from the other person.
D) a desire to hurt or punish.
Answer: C
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Display rules tell people how
a. and when to display emotions. b. to interpret emotions when they are displayed. c. to increase their emotional intelligence. d. to reduce the intensity of facilitative emotions. e. to take responsibility for their feelings.
When citing references in an oral presentation, you should __________.
A. err on the side of citing too much information about a source than too little B. preface citations by saying, "I have a quote here" C. not mention the actual author but be sure to mention the publication date D. not mention citations in the actual speech but rather only in a detailed reference list
The crisis phase typically begins with which of the following?
a. a trend that emerges on social media b. an event that disrupts normal operations c. a lawsuit filed against an organization d. a misunderstanding with stakeholders
A chairperson's job is complete when a meeting adjourns
True False