The article titled “The Social Responsibility of Business Is to Increase Its Profits” that was published in the New York Times Magazine was written by ________________.
a. Edward Freeman
b. E. Merrick Dodd, Jr.
c. Milton Friedman
d. Archie Carroll
c. Milton Friedman
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The aim of customer relationship management is to create not just customer satisfaction, but customer delight as well. Explain
What will be an ideal response?
The following are common obstacles to delegation, EXCEPT ______.
a. managers believing that they can be more efficient than others b. managers believing that an employee will fail to accomplish a task c. managers don’t have enough time to delegate d. managers that fear that an employee will show them up
If price is your central selling theme, you should
A) introduce the idea early and emphasize it often. B) mention it once and then move on. C) focus on it in the postscript. D) introduce it late in the message.
Armand runs a small company, and although he is generally happy with his staff, he would like to see them increase their productivity and develop a greater long-term sense of personal identification with the company. The best way for him to achieve that is to
A. create a structured environment and focus on teaching employees that improved skills will help them keep their jobs. B. construct an open environment, dedicate himself to helping his employees achieve their goals, and take the emphasis off hierarchy. C. establish a hierarchical environment, tell employees they have to improve, and emphasize the fact that he is boss. D. maintain a friendly environment, help them improve their work skills, and make sure they always remember who is boss. E. work on making the office a fun place, take less of a direct approach to job skills, and make sure employees know that he cares.