As operations manager of the Good Day Greeting Card Company, Rafael requires all seven branch offices to use the same type of computer and operating system. This simplifies both the communication and training processes for employees who frequently transfer between offices. Rafael can best be described as coordinating the offices by
A) plan.
B) network.
C) formalization.
D) mutual adjustment.
E) standardization.
E) standardization.
Explanation: Rafael is using standardization, which constrains actions and integrates various units by regulating what people do. People often know how to act and interact because standard operating procedures spell out what they should do.
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