Increasing amounts of correspondence between friends and acquaintances take place electronically through ____.
A. text messaging
B. cell phones
C. e-mail
D. all of the above
Answer: D
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A fourth-party logistics provider (4PL) is ______.
A. the merger of two 2PL companies B. an independent supply chain integrator C. a subcontractor for a third-party logistics provider D. a contractor that government regulations require on a project
All of the below are characteristics of successful work teams except:
a. Clear direction and goals b. Good leadership c. Supportive organizational environment d. Tasks that are easy and require little interdependence
Which of the following is NOT a distinct characteristic of services that is different from physical goods?
A. variability B. reliability C. intangibility D. inseparability E. perishability
The process of gathering, selecting, and interpreting information about how we view ourselves and others is called:
a) Perception b) Social perception c) Selective attention d) Self-perception theory