When crafting an apology on behalf of the organization, experts suggest an indirect strategy
Indicate whether the statement is true or false.
Answer: False
Explanation: When crafting a corporate apology strategy, experts suggest being honest and direct in your tone
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Which would be the best way for an employer to assess someone's technical skills?
A. Ask the candidate questions about a particular subject or ask the candidate to solve a particular problem. B. Have the candidate take a Myers-Briggs Type Indicator test and compare their results to those of current employees. C. Have the candidate describe handling a past situation in which the customer was unwilling to answer questions. D. Ask the candidate to bring samples of documents they have prepared, such as procedures or flowcharts.
Which priority in the 1990s and early 2000s negatively affected corporations' commitments to social responsibility?
A) a shift in attention to making as much money as possible B) meeting only demands of the Board of Directors C) being responsible only to diverse, multicultural communities D) recognizing only needs of shareowners
Which of the following is an ineffective practice in formatting a résumé?
A. Stapling the application letter and résumé together B. Using headings with bold or capital letters C. Listing your education in reverse chronological order D. Including a career objective at the beginning
________ appeals help consumers make purchase decisions by offering facts in advertising messages and strong arguments built around relevant issues, explaining key benefits of the firm's products and services.
A. Institutional B. Niche marketing C. Emotional D. Informational E. Reminder