When Kraft blends different coffees for the British (who drink coffee with milk), the French (who drink it black), and Latin Americans (who want a chicory taste), it is engaged in ________
A) straight extensions
B) product adaptation
C) retailer versions
D) backward invention
E) forward invention
B
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Importance-performance analysis rates the various elements of the service bundle and identifies required actions
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. You can anticipate, train, and prepare for every possible problem, outcome, or customer request. 2. An employee’s unmet economic needs can affect the guest’s experience. 3. Economic needs reduce as income level increases. 4. Motivation lasts, so one right action has the same impact as an ongoing process.
If a company uses a process costing system to account for costs in its four production departments, how many Work in Process accounts will it use?
a. 5 b. 3 c. 1 d. 4
An unabridged dictionary contains ________
A) more than 250, 000 entries B) fewer than 250,000 entries