How can a presenter establish credibility with the audience?
The presenter should convince the listener that he or she has done a thorough job of collecting and analyzing the data and that the points are reasonable. Arguments should be supported with credible evidence, such as statistics, actual experiences, examples, and support from experts. Objective language, not exaggeration or emotion, helps the presenter build credibility.
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When closing a persuasive message for a claim or adjustment, what should be included in the message?
A) How a successful resolution will repair or maintain a mutually beneficial working relationship B) Contact information, including time when to best reach you C) An idea of the potential consequences of not coming to a mutually beneficial solution D) A specific statement of how you would like to see the issue resolved E) A complete and specific review of the facts
From a leadership perspective on the issue of organizational culture, it is most useful to focus on ______ because these can be shaped and managed directly.
a. competitive advantage b. norms and values c. artifacts such as symbols and language d. competitive disadvantage
________ refers to the amount of money charged for a product or service
A) Value B) Cost C) Price D) Wage E) Salary
Which of the following is true regarding International Accounting Standard No. 23 (IAS 23), "Borrowing Costs," and FASB Statement of Financial Accounting Standards No. 34 (SFAS No. 34), "Capitalization of Interest Cost"?
a. IAS 23 requires the capitalization of borrowing costs less the amount of investment income generated by borrowed construction funds temporarily invested. b. SFAS No.34 requires the capitalization of borrowing costs less the amount of investment income generated by borrowed construction funds temporarily invested. c. IAS 23 requires that all interest should be expensed. d. Both IAS 23 and SFAS No. 34 require the capitalization of borrowing costs with no adjustment for the amount of investment income generated by borrowed