A line is said to be unbalanced when there is ______.
A. a large number of workstations
B. no occurrence of bottlenecks
C. idle time
D. minimal work in progress inventory
C. idle time
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When writing business reports for outsiders (such as customers or suppliers), it is best to
A) use a more formal tone than you would for an internal audience. B) use a less formal tone than you would for an internal audience. C) include personal references such as "you" and "us." D) use a great deal of idiomatic language. E) use contractions whenever possible.
Answer the following statements true (T) or false (F)
1. Satisfaction with service recovery efforts decreases as the amount of time it takes to provide a resolution increases. 2. What matters to guests is to receive a fair settlement for a service failure, even if the organization makes the settlement reluctantly. 3. Interactional justice seems to be the most influential. 4. Research shows that more than half of organizational efforts to respond to consumer complaints make things better. 5. A guest failure is a great opportunity for the organization.
A company already has calculated its basic earnings per share (EPS). In determining diluted earnings per share, the annual dividend on convertible cumulative preferred stock which is dilutive should be
a. added back to the number of basic EPS whether declared or not. b. deducted from the numerator of basic EPS only if declared. c. added back to the numerator of basic EPS only if declared. d. deducted from the numerator of basic EPS whether declared or not.
Supply chain visibility ensures supply chain cohesion by automating the different activities of the supply chain.
Answer the following statement true (T) or false (F)