Give a brief description of quality circles.
What will be an ideal response?
Voluntary groups that receive training in process improvements and problem-solving skills and then meet to produce ideas for improving productivity and working conditions are known as quality circles. The quality-circle approach helps employees feel they have some influence on their organization even if not all their recommendations are accepted by higher management. They also provide opportunities for personal growth, achievement, and recognition.
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A. Attracting new customers; developing new products or services B. Increasing costs; attracting new competition C. Developing new products or services; attracting new competition D. All of these
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