Quick Supply House breached a contract with MegaCorp. The breach resulted in the loss of a great deal of money to MegaCorp. The board of directors for MegaCorp vote not to sue the supply house since it believes the legal costs would be more than it would probably recover. If a group of shareholders wish to sue the supply house, this would
A. be a type of direct lawsuit.
B. have to be a derivative lawsuit.
C. be a settlement lawsuit.
D. be an SEC lawsuit.
Answer: B
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Answer the following statements true (T) or false (F)
1. The most highly developed technical applications of guestology can be found in the systems area. 2. “The wait” is difficult to model and study with computerized simulation techniques because of differing guest opinions about an appropriate wait length. 3. You can figure out what factors in the service product, the environment, and the delivery system are the key drivers to guest satisfaction and intent to return by putting yourself in the guests’ shoes and determining what you think is most important. 4. Regardless of the size of the innovation, the skill of the leader to implement change successfully will make the difference between success and failure.
Which of the following features of a customer relationship management (CRM) application assists with tasks such as controlling inventory and processing orders?
A) Salesforce automation B) Web-based CRM C) Survey management D) Automated customer service
A verb form that ends in "ing" and is used as a noun is known as a:
A. transitive. B. tense. C. gerund. D. mode.
Which of the following is NOT a component of commitment to an organization?
A. Feeling equitable treatment (equity commitment) B. Having a sense of obligation (normative commitment) C. Interest in continuing a relationship (continuance commitment) D. Emotional bonds (affective commitment)