Which of the following is not one of the four positive psychological attributes of authentic leadership?
A. confidence
B. resilience
C. self-awareness
D. optimism
C. self-awareness
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When a customer service problem requires an apology, a salesperson should most likely:
A) delegate the task to a customer service representative B) write and send a thoughtful, hand-written letter C) send a prompt e-mail to the customer D) send a text message to the customer E) call the customer personally
Which of the following best defines competence?
A. It is a fit between work roles and employees' values and beliefs. B. It is the belief that one has the ability to do a job well. C. It is the belief that one's job makes a difference within an organization. D. It is having control over the way one does work.
Answer the following statement(s) true (T) or false (F)
18. Social entrepreneurship encompasses only not-for-profit ventures. 19. Social entrepreneurship is defined as the process of innovating new social media business opportunities. 20. Joan has pursued seven money-making ventures over the past ten years ranging from retail storefronts to mobile app development. Joan is a “serial entrepreneur.” 21. Family enterprises are the dominant form of business organization worldwide. 22. Most family businesses do not survive the transition from the first to the second generation. 23. It is estimated that more than 80% of U.S. businesses are family-owned or controlled by a family. 24. Buying an existing small business is not considered entrepreneurship.
The predetermined overhead allocation rate is an estimated overhead cost per unit of the allocation base and is calculated at the beginning of the accounting period
Indicate whether the statement is true or false