Adopting or accepting the beliefs of others is essential to accomplish the goal of providing excellent service to the customer.
Answer the following statement true (T) or false (F)
False
Your goal is to provide excellent service to the customer. In order to achieve success in accomplishing this goal, you must be sensitive to, tolerant of, and empathetic toward customers. You do not need to adopt the beliefs of others, but you should adapt to them as appropriate.
You might also like to view...
What is a question you should take into consideration when attempting to include motivational language in your e-mails?
a. Would I pass this information on in hard copy? b. Would I repeat this in person? c. Am I communicating professionalism to my colleagues? d. all of the above
Marketing management must make four important decisions when developing an advertising program. Briefly describe these four decisions
What will be an ideal response?
Gwen, a manager at Exude Apparels Inc, received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparels has a clearly stated no-return policy. Gwen responded to the customer denying the request in a tactful and clear manner. Despite this, the customer submitted a second request. In this scenario, which of the following is an appropriate response to the
second request?? A) ?Ignoring the second request B) ?Using an indirect approach in the second response C) ?Using the deductive outline in the second response D) ?Resending the first response
A new young executive is perplexed at the number of interruptions that occur due to employee relations. She has decided to track the number of interruptions that occur during each hour of her day
Over the last month, she has determined that between 0 and 3 interruptions occur during any given hour of her day. The data is shown below. Number of Interruptions in 1 hour Probability 0 interruption .5 1 interruptions .3 2 interruptions .1 3 interruptions .1 On average, she should expect 0.8 interruptions per hour. Indicate whether the statement is true or false