Cash is a ________
A) long-term asset
B) current asset
C) current liability
D) long-term liability
Answer: B
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Steps in planning successful persuasive messages include what?
A) Planning, writing, completing B) Neutral buffer, reasons, decision, courteous close C) Reasons for the message, supporting data, courteous close D) Analysis, gathering information, selecting channel and medium, organizing E) Analysis, audience, selecting channel and medium, writing
If you have unique, strong or important qualifications, but don't have a lot of work experience, what should be included in the résumé?
A) Career Objective B) Summary of Qualifications C) Career Summary D) Work History E) Accomplishments
Which statement is NOT one of the ethical dangers to human resource management?
A. exploiting employees by cutting their wages, reducing benefits or requiring more work hours without compensation B. considering employees as mere commodities C. defining employees in economic terms D. mobilizing people to fulfill organizational goals
If a service environment is inherently ____________, one should avoid increasing ____________ levels, as this would move customers into the "distressed" region of Russell's model
a. pleasant; arousal b. pleasant; excitement c. pleasant; relaxation d. unpleasant; arousal e. unpleasant; excitement