The physical structure and storage organization of the database is decided upon during the implementation phase of the systems development life cycle
Indicate whether the statement is true or false
FALSE
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Mean time to repair (MTTR) is a quantitative metric for ______.
A. availability B. maintainability C. redundancy D. reliability
When speakers use the opinions of others either to support positions they are taking or to reinforce claims they are making, they are using ______.
a. credibility b. sources c. testimony d. statistics
Monroe’s department is making a tough decision on enrollment numbers. Monroe is the only person who can access enrollment data. He realizes that the information will hinder his argument, so he decides to act like he cannot access the specific data that everyone is requesting. Monroe is using ______ as an influence tactic.
A. exchange B. information control C. coalition building D. assertiveness
Which of the following is an incorrect match of customer service performance measure type and measure?
a. Transaction measure ? Percentage of orders expedited b. Pre-transaction measures ? Hours of training completed c. Pre-transaction measures ? Number of customer service improvements implemented d. Post-transaction measures ? Number of deliveries made