Elyon holds a savings account in the Rochester City Bank in the United States. During an economic downturn, the bank suffers great losses. Elyon, however, is insured under the Federal Deposit Insurance Corporation and his savings are protected as the insurance covers his deposit value. Which of the following laws ensured the protection of depositors from a bank's failure?

A. The Sarbanes-Oxley Act
B. The Glass-Steagall Act
C. The Gramm-Bliley-Leach Act
D. The Securities Act


Answer: B

Business

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a. more true due to the impact of growing economic interdependence. b. less true due to the impact of growing economic interdependence. c. only true when followed by impacts in the European Union. d. all of these are only true in the case of an economic recession.

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________ are customers who like a store so much that they actively share their positive experiences with friends and family.

A. Early birds B. Store advocates C. Laggards D. Brand ambassadors E. Hedonic shoppers

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The five product levels add more customer value, and together they constitute a(n) ________

A) core benefit B) basic product C) augmented product D) customer-value hierarchy E) expected product

Business

Which of the following statements about relationship selling is true?

A) Relationship selling primarily uses hard-sell tactics. B) A salesperson selling new tires to tourists who are stranded in his community will most likely use relationship selling. C) With relationship selling, the salesperson tries to develop a win-win relationship with customers. D) People who engage in relationship selling do not prospect for new customers. E) Relationship selling is a short-sighted approach.

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