Self-disclosure by both parties is usually necessary for the development of an interpersonal relationship.
a. true
b. false
Ans: a. true
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Which of these problem–solution formulas presents the solution as the positive outcome of the story?
a. star–story–solution b. star–chain–hook c. features–advantages–benefits d. none of these
People who believe that their culture is a superior culture with special rights and privileges that are or should be denied to others would be classified as
a. ethnocentric. b. discriminatory. c. prejudiced. d. stereotypical. e. racist.
Hearing is ________
A) how we make sense out of what we process through auditory channels B) a complex process of selecting stimuli from the environment C) a synonym to listening D) the physiological process of decoding sounds
Which strategy helps to reduce conflict by increasing understanding of the other person's viewpoint?
A. paraphrasing B. I language C. identifying your goal D. but messages