Considering yourself when deciding on a topic involves choosing an area that is ______ to you since you will be spending considerable time researching it and presenting it.
a. novel
b. interesting
c. understandable
d. believable
b. interesting
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As baby boomers reach their peak earning and spending years, they become lucrative markets for financial services, travel, and entertainment
Indicate whether the statement is true or false
A segment margin is a segment's sales revenue minus its direct variable costs and direct fixed costs traceable to the segment
Indicate whether the statement is true or false
The ________ of performance and consumption of services heightens the role of human service providers in a customer's experience.
A. inseparability B. perishability C. intangibility D. tangibility E. variability
The Americans with Disabilities Act applies only to places of public accommodation operated by public entities
Indicate whether the statement is true or false